F.A.Q.

Please be sure to check below before requesting support as many answers to your common questions may be found here. For your convenience, we have grouped questions by category. Simply click a related question to view the answer.

  • Purchasing
    • How long will it take before I receive my serial number?
    • You will receive your serial number by email as soon as your payment clears. Payments through PayPal typically clear within the same business day. Please allow 24 hours for processing. You may also log in to the website to retrieve your serial number(s) if you do not receive them by email.
    • What if I have lost my serial number and/or receipt?
    • You can retrieve your serial number history from the website by clicking ‘log in’ at the top of the website menu bar. Your log in information can be retrieved by using the email address you specified at the time of your purchase.
    • Do you offer a product return or refund?
    • All purchases are final. We recommend that you try our software first for the trial period. We do not give refunds. Please contact us if you require a longer or extended trial period.
    • What if I change my e-mail address?
    • You can update your account information, including your email address via the login button in the upper left hand corner of the website.
    • Can I pay by check?
    • You may pay by check in U.S. funds from a U.S. bank by sending your payment to our mailing address at 2993 Kobe Drive, San Diego, CA 92123. You must make checks payable to Virtuosoft. Please enclose your email address so that we may deliver your serial number(s) promptly.
  • Installation
    • What versions of Dreamweaver is the ThemeDreamer extension compatible with?
    • Our target platform is for both Dreamweaver 8, CS3 and CS4 on Windows and Macintosh. You should test ThemeDreamer on your system by downloading our trial to ensure compatibility.
    • How can I find out the version number of ThemeDreamer I am using?
    • Use the Adobe / Macromedia Extension Manager. It is a standalone icon that is apart of your software installation or it can be accessed from within Dreamweaver’s ‘Help’ pull down menu, ‘Manage Extensions’. Look for ‘ThemeDreamer for WordPress’ Suite. The version number appears in the version column.
    • Is there a different Macintosh and PC version of ThemeDreamer?
    • No. You can use the same installation file for both Macintosh and Windows platforms and for Dreamweaver 8, CS3 or CS4.
    • What are the system requirements to use ThemeDreamer?
    • ThemeDreamer requires a Windows or Macintosh computer with the same requirements needed to run Dreamweaver 8, CS3 or CS4. You can check the Adobe website for specific hardware requirements to run the latest version of Dreamweaver here: http://www.adobe.com/products/dreamweaver/systemreqs/
    • What is the current version number of ThemeDreamer?
    • ThemeDreamer is currently in beta and its version number varies each week. Check for the latest version number on the download page here: http://www.themedreamer.com/download
    • How can I uninstall ThemeDreamer?
    • You can uninstall ThemeDreamer by using the Extension Manager that comes with Dreamweaver or by selecting ’Manage Extensions’ from the ‘Help’ pull down menu. Highlight the item ‘ThemeDreamer for WordPress’ within the Extension Manager window and select ‘Remove Extension’ from the ‘File’ pull down menu. ThemeDreamer will un-install completely.
  • Basic Use
    • Why does my sidebar appear below my posts in Design View but okay in a web browser?
    • Dreamweaver’s Desgin View mode is simply another proprietary browser with its own set of nuances. Not all elements may render accurately. Whenever possible, ThemeDreamer will attempt to tell the Design View mode as much as possible to reflect CSS and WordPress characteristics. ThemeDreamwer can help you accelerate development, but you should still perform a final test of your theme in Internet Explorer and/or Firefox. Positioning may also be off because of Dreamweaver’s own rendering of ‘Invisible Elements’ such as miscellanous PHP scripts and tags that appear as yellow badges. You can turn these items off by selecting ‘Hide Visual Aids’ from Dreamweaver’s own ‘View’ pull down menu or icon bar (Ctrl+Shift+I).
    • ThemeDreamer appears to be breaking my files, am I doing something wrong?
    • Backup your files! ThemeDreamer is still in beta and may unintentionally alter your theme files. Please help us by providing us feedback and if possible, provide us with a zipped copy of your theme file and steps to reproduce the problem and we will attemp to resolve the issue in our next release. Keep in mind that ThemeDreamer can easily be disabled for troubled scripts by checking off the ‘Enable ThemeDreamer for WordPress’ menu option from Dreamweaver’s ‘Command’ pull down menu.
    • How can I temporarily turn off ThemeDreamer Design View rendering?
    • There are two ways to turn off ThemeDreamer quickly and easily from within the Dreamweaver applition. ThemeDreamer can be disabled by checking off the ‘Enable ThemeDreamer for WordPress’ menu option from Dreamweaver’s ‘Command’ pull down menu or you can just click the blue, circle, ‘TD’ icon that appears on the menu bar.
    • Why does ThemeDreamer fail to render my theme file upon opening?
    • You may find that toggling ThemeDreamer on/off may cause your file to render upon a second attempt, but your file may have been altered. Use caution! If you see an asterisk next to your document’s name on the Code View/Design View Tab, your file contents have been changed. Typically, if ThemeDreamer senses an error or a broken tag, it will abort its attempt to interpret the WordPress PHP Template Tags and CSS settings. This is to protect and preserve your script file from being unintentionally altered. You will want to check the syntax of your document carefully. A theme file that does not render upon first opening with ThemeDreamer already enabled could indicate a broken tag.
    • Why do I still see a yellow PHP badge icon in Design View?
    • The current beta does not support all WordPress Template Tags yet (i.e. wp_list_bookmarks, etc.). ThemeDreamer only interprets PHP tags that are a part of the WordPress API and special design-time tags specified in themeDreamer.js for enhanced themes specifically designed for use in ThemeDreamer. Other PHP scripts and tags may appear as Dreamweaver’s default ‘Invisble Elements’ (a yellow badge icon). You can turn off Dreamweaver’s ’Invisible Elements’ by selecting ‘Hide Visual Aids’ from Dreamweaver’s own ‘View’ pull down menu or icon bar or pressing the keyboard shortcut (Ctrl+Shift+I). 
    • Why is the ThemeDreamer icon greyed out/disabled?
    • ThemeDreamer is only enabled for files that appear to be WordPress theme files. A WordPress theme file must reside in the same folder as the qualifying style.css file. Also, a WordPress theme file must end in the extension ‘.php’. If you attempt to open another file type or a PHP file that resides outside of the same folder with style.css, the ThemeDreamer Design View icon will disable itself.
    • How can I turn off ThemeDreamer Code Hints?
    • ThemeDreamer displays Code Hints that pertain to the WordPress API and appear after the first 3 letters of a matching keyword are typed. This can be delayed, or turned off completely from the ‘Preferences’ menu from Dreamweaver ‘Edit’ pull down menu (Ctrl + U). In the Preferences dialog that appears, select ‘Code Hints’ in the category list and check on/off ‘WordPress Template API 2.5.1′.
  • Advanced Use
    • What is the themeDreamer.js file I’ve found in one of your featured themes?
    • ThemeDreamer features an expandable API that allows theme designers to specify there own design-time rendering behaviors for WordPress or their own template tags to appear in Dreamweaver’s Design View. These are stored in the themeDreamer.js file that may be present in ThemeDreamer or other third party themes designed specifically for use with ThemeDreamer.
    • Can I add my own Design View features to ThemeDreamer?
    • ThemeDreamer features a design-time rendering engine hook for Dreamweaver’s Design View mode. This allows theme designers that may have created their own custom template tags (via WordPress’s plugin architecture or in a theme’s ‘functions.php’ file) to create their own Design View feedback. More details can be found in the ThemeDreamer Design Time API documentation for developers. The release date of this document has yet to be determined. If you are a theme developer that is interested in this feature, you may obtain an early release API document by writing to info@themedreamer.com and including ‘ThemeDreamer Design Time API Request’ in the subject line. We will attempt to honor all requests for this docuement.
    • Can I redistribute my own themeDreamer.js file with my own Theme?
    • Yes. Using the ThemeDreamer API to create additional design-time feedback for your own customized theme can increase the value and usefulness of your theme and you are encourage to do so.
    • Where can I find the ThemeDreamer Design Time API documentation?
    • The document is scheduled to be released when we reach version 1.0. You may obtain an early release API document by writing to info@themedreamer.com and including ‘ThemeDreamer Design Time API Request’ in the subject line. We will attempt to honor all requests for this docuement.
    • Where can I submit a suggestion or comment?
    • Suggestions can be submitted by leaving a comment in the General Support section at http://www.themedreamer.com/support. Due to the volume of suggestions, we may not be able to return a response to you. Please be sure to log in if you are a registered user to receive a priority flag, as this will ensure that your comment is elevated and processed in a more timely manner.